Dedicated to provide customers with a variety of high-quality services to high-quality service team, a comprehensive customer care, service industry has become an exemplary apparatus, in order to contribute to the development of instruments.

 

All customer-centric, providing customers with high-quality, comprehensive services to ensure customer satisfaction is our basic objectives, so that each TST equipment to work, 100% customer satisfaction our highest goal.

 

Flexibility to provide customers with a variety of services and comprehensive solutions, and through paid services increase value-added mechanism for self-service, improve service quality, while seeking services and service improvements, so that they get the best value for money.

 

To customer satisfaction as a measure of the sole criterion for the quality of service.

 

TST characteristics to carry out customer service, enhance brand products TST competitiveness, actively cooperate with the company development strategy.

 

 

Company set up a special service - customer service department, responsible for handling customer complaints and service requests, arrangements for service personnel in accordance with the service control procedures and operating instructions related to the implementation of service quality to ensure that customers receive quality services.

 

In order to ensure service quality, and the realization of services, supervision and management of two lines, set up "customer feedback" section, by the client to assess the quality of service;总经办headquarters oversight hotline answering service, the customer may be the work of Customer Service monitoring to ensure that services continue to improve the work of the executive branch.

 

With the continuous development of the company and the market gradually expanded, in order to enable customers to enjoy more timely services, has been in Beijing, Shanghai, Wuhan, Guangzhou, Shenzhen, Changsha, Chongqing and other places to set up and formed network-like team of professional services effectively accelerated the speed of service response and improve the service efficiency.

 

Monthly, quarterly, customer service department will service the problem arising in the course of statistical data, together with relevant departments, the use of statistical methods to analyze unusual to find out the crux, the development of corrective actions, preventive measures to avoid similar situations from happening again.

 

Employees received any customer telephone (service request or complaint), whether or not they belong to the scope of their duties should be politely respond to customers, and will record the problem in detail and timely feedback to the customer service department. Should not be allowed to play the second time telephone customers. We can according to customer requirements, specific products for each of the professional engineer responsible for technical and advisory services. And set the three-tier technical support system to ensure effective customer issues quickly and efficiently to a given solution.

 

In the holiday (National Holiday), the addition to continuing to open service hotline, the organization of service engineers on duty, so that customers use the device when there are problems in a timely manner to support services, providing customers with the most thoughtful and considerate service.

 

Establish and update their knowledge ready to share library services in the process of dealing with common problems is summarized to provide to customers, and customers in order to raise the level of expertise.

Provide regular training, including on-site training, focused on technical training, with the latest version of the training materials.